Customer Service

Getting our service right is important to us. If you have any questions, compliments or complaints, please let one of our experienced service agents help you. You can contact us in any one of the following ways:

  • Call our toll-free customer service number: 0800 228 444.
  • E-mail us at customersupport@lewisgroup.co.za
  • Complete and submit the following Customer Support Form:
TAKE NOTE: All the fields for this request must be completed in order to be processed.
Your Personal Details
Your Account Details
Your Contact Details
Please tick one of the boxes below if you have a question about your account:
Or tick one of these boxes:
Type the above number:

Payment Options

When you buy something from us, we want you to be completely comfortable with your purchase, and understand the terms. Our advertised instalment includes all costs.

That's why at Best Home and Electric:

  • If you qualify, you don't have to pay a deposit.
  • Choose your payments terms: 12, 24, 30 or 36 months.
  • Your installments stay the same and will not vary throughout your contract period.

Product Guarantee

When you buy at Best Home and Electric, you can be sure you re buying the highest quality. We believe in our products so much that everything you buy carries a guarantee specific to the product.

Ask your salesperson about the guarantee on your product. We also offer extended warranties on merchandise to give you further peace of mind, after the manufacturers guarantee has expired.

Customer Protection Insurance

Buying new furniture for your home is exciting and a big financial decision. At Best Home and Electric you can buy with complete peace of mind, as we offer you a range of insurance products that will protect not only you, but your new furniture or appliance too.

We require you to have credit life insurance and goods cover while there is money owing on your account. You do not have to choose the insurance products we offer in store. If you prefer to provide your own insurance cover, it must meet the standard requirements as allowed for by Regulations.

The insurance products offered by Lewis on behalf of Monarch Insurance Company, a subsidiary of Lewis, are tailored to suite your needs and consist of the following benefits:

Standard Credit life insurance benefits. Optional Top-up Credit life insurance benefits.
DEATH insurance
In the event of the account holder's death, the outstanding balance will be settled in full.
PERMANENT DISABILITY insurance
In the event of the account holder's permanent disability, the outstanding balance will be settled in full.
TEMPORARY DISABILITY insurance - Instalments due TEMPORARY DISABILITY insurance - Outstanding balance
In the event of the account holder's temporary disability, the instalment will be paid for in a defined period (a maximum of 12 months). In the event of the account holder's temporary disability, the outstanding balance will be settled in full.
(Enhanced benefit that settles the full balance)
LOSS OF INCOME Insurance - Instalments due LOSS OF INCOME insurance - Outstanding balance
In the event of the account holder’s loss of full-time employment, the instalment will be paid for a defined period (a maximum of 12 months). In the event of the account holder's loss of full-time employment, the outstanding balance will be settled in full.
(Enhanced benefit that settles the full balance)
Standard Credit life insurance benefits. Optional Top-up Credit life insurance benefits.
DEATH insurance
In the event of the account holder's death, the outstanding balance will be settled in full.
PERMANENT DISABILITY insurance
In the event of the account holder's permanent disability, the outstanding balance will be settled in full.
TEMPORARY DISABILITY insurance - Instalments due TEMPORARY DISABILITY insurance - Outstanding balance
In the event of the account holder's temporary disability, the instalment will be paid for in a defined period (a maximum of 12 months). In the event of the account holder's temporary disability, the outstanding balance will be settled in full.
(Enhanced benefit that settles the full balance)
LOSS OF INCOME Insurance - Instalments due LOSS OF INCOME insurance - Outstanding balance
In the event of the account holder’s loss of full-time employment, the instalment will be paid for a defined period (a maximum of 12 months). In the event of the account holder's loss of full-time employment, the outstanding balance will be settled in full.
(Enhanced benefit that settles the full balance)
Standard Material Damage insurance benefits: Optional Top-up Material Damage insurance benefits:
Should your goods be accidently damaged or destroyed or stolen, we will settle the outstanding balance. Should your goods be accidently damaged or destroyed or stolen, you can choose whether we settle the outstanding balance or replace the goods.
(Enhanced benefit that offers you a choice)

Terms and conditions (including limitations and exclusions on cover) apply to all insurance product options. The product options available vary depending on your employment status. For more information, ask for a brochure at your nearest Best Home and Electric store or phone the toll-free Insurance Call Centre on 0800 000 598.

Where you are an existing customer and Monarch policyholder please contact our Insurance Call Centre on 0800 000 598 should you wish to claim or submit a complaint.

It's Your Choice

You have the right to choose whether you wish to select, or not select any of Monarch s insurance products, listed above. In addition, you also have the right to choose any of the following products offered by Best Home and Electric:

  • Masterguard
  • Extended Warranty
  • Delivery Service

You also have the right delay the signing of an agreement by 5 (five) days to consider the proposed agreement. If you are dissatisfied with your purchase you have 5 (five) business days from the date of invoice to cancel the contract and to request a refund.

For any queries or complaints please phone our call centre on 0800 228 444